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Arranging the Enablement Service

Arranging the Enablement Service

1. When to use this Procedure

This procedure should be used to arrange for an enablement service to start when:

  1. A proportionate assessment of needs has been carried out; and
  2. The person has needs that can be prevented, reduced or delayed; and
  3. Enablement is an appropriate and proportionate way to prevent, reduce or delay those needs; and
  4. The person wishes to use enablement; and
  5. An Enablement Plan and clear outcomes for enablement have been agreed.

2. Deciding who should provide Enablement

When the Enablement Plan has been formally recorded a decision is required about who should provide the enablement service prior to making any arrangements.

This decision should be made with regard for:

  1. The views of the person about who should provide enablement;
  2. The views of any carer about who should provide enablement; and
  3. The impact of the decision on the person's Wellbeing.

It should also consider:

  1. The skills, knowledge and experience to meet the requirements of the specific enablement service to be provided (including working with risk and specific activities);
  2. The skills, knowledge and experience to work with the particular needs of the person (for example health needs or communication needs).

3.1 Deciding how to provide enablement

Using the information in the Enablement Plan (and with regard for the views of the person, any carer and Wellbeing) you must decide:

  1. Which enablement worker/s are the most appropriate to work with the person;
  2. The frequency of enablement visits required at the start of the plan;
  3. The duration of enablement visits at the start of the plan;
  4. The timings of the enablement visits at the start of the plan;
  5. Whether any additional information is required prior to starting enablement (for example information about risk to the worker);
  6. Whether any requests to work jointly with occupational therapy, Technology Enabled Care or social work have been made in a timely way;
  7. When the enablement service is likely to begin.

If you require any additional information before proceeding to arrange the enablement service you should gather it, seeking the consent of the person where required to do so.

You should contact the person if there are likely to be any delays in starting the enablement service. You should explain:

  1. The cause of the delay; and
  2. The anticipated delay time.

3.2 When the service is confirmed

When a proposed enablement service is confirmed you must contact the person (or their representative if they lack capacity) to confirm:

  1. The frequency, duration and timing of initial visits;
  2. That the frequency, duration and timing of initial visits are subject to change as enablement progresses;
  3. The names of any enablement support workers who are likely to be involved in providing the enablement service;
  4. When the enablement service is going to begin; and
  5. Answer any questions they have about the service, or provide any further information or advice that you feel may be beneficial.

You should also take the opportunity to:

  1. Reiterate that enablement is a time limited service and is regularly monitored and reviewed; and
  2. That enablement is free for up to 6 weeks and, if it does continue past this point normal charging rules apply.

If the person advises that the proposed start date for enablement is not convenient for them (for example if they have a medical appointment or family matter) you should discuss and agree a revised date.

You should provide a record of what has been agreed in writing. This can be posted to the person or hand delivered if enablement is scheduled to start imminently.

Last Updated: January 12, 2024

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